Order Cancellation Policy

Last Updated: December 30, 2025

At Click Shades, we process orders quickly to ensure you receive your items as soon as possible. Because of our commitment to fast despatch, there is a limited window in which an order can be cancelled.

1. Cancellation Window

  • Orders placed before 2:00 PM (AWST): Because we offer same-day despatch for orders placed before 2:00 PM Monday to Friday, you must contact us immediately if you wish to cancel. Once the order has been processed and transferred to our carrier (Australia Post), it can no longer be cancelled.
  • Orders placed after 2:00 PM or on Weekends: These orders are typically processed the following business day. You may request a cancellation at any time before 9:00 AM (AWST) the next business day.

2. How to Request a Cancellation

To request a cancellation, please contact our support team as soon as possible:

  • Email: sales@clickshades.com.au
  • Phone: 1300 399 348
  • Subject Line: Please use "URGENT: Order Cancellation - [Your Order Number]" to help our team identify your request before the package leaves our warehouse.

3. Cancellations After Dispatch

If your order has already been dispatched from our Bibra Lake warehouse, we cannot stop the delivery.

  • In this event, please do not refuse the delivery.
  • Once you receive the package, you may initiate a return in accordance with our [Return and Refund Policy].
  • Please note that for "change of mind" cancellations made after despatch, the customer is responsible for the actual cost of return shipping.

4. Cancellation by Click Shades

We reserve the right to cancel orders for any reason, including:

  • Inaccurate pricing or product information errors.
  • Suspected fraudulent activity (identified by our security systems).
  • Stock unavailability. If we cancel your order, we will notify you immediately via email and issue a 100% refund to your original payment method.

5. Refunds for Cancelled Orders

If your cancellation request is successful and confirmed before despatch, we will issue a full refund immediately. Please allow 3 to 7 business days for the funds to appear in your account, depending on your financial institution's processing times.

Contact Information

If you have any questions regarding your order status, please reach out:

  • Business Name: Click Shades
  • ABN: 24 127 742 441
  • Address: 21 Discovery Drive, Bibra Lake, Western Australia 6163, Australia
  • Phone: 1300 399 348
  • Email: sales@clickshades.com.au

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Contact us

We are a 100% Australian-owned and operated business. All orders are dispatched from our warehouse in Bibra Lake, Western Australia (6163).

Free Shipping: FREE Express Shipping for all Orders

We offer Same-Day Despatch for all orders placed before 2:00 PM (AWST), Monday to Friday. Orders placed after 2:00 PM or on weekends will be dispatched the following business day.

Free Shipping: 1 to 4 Business Days

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, and Shop Pay.

Yes. Our store is powered by Shopify and is Level 1 PCI DSS compliant. We use 256-bit SSL encryption to ensure your data is safe. We do not store your credit card details.

Because we despatch orders rapidly, the cancellation window is very small. If you need to change or cancel, please call us on 1300 399 348 or email sales@clickshades.com.au before 2:00 PM (AWST).

We offer a 30-day return policy. If you are not satisfied with your shades, you can return them within 30 days of delivery, provided they are in original, unworn condition with all packaging.

Simply email us at sales@clickshades.com.au with your order number. We will provide you with the return instructions and address.

Please inspect your order upon arrival. If the product is defective or damaged, contact us immediately so we can evaluate the issue and make it right.

Eazy Fit windscreen wipers are designed for a precise and secure fit.

A Shining Example of Excellence

Looking after our customers goes a long way beyond just protecting them for the heat and UV rays with our range of automotive sunshades.

We go the extra mile with out expeptional customer service that puts the competition in the shade. Not only do we offer click and collect, we also provide free fitting at our convenient service depot in Bibra Lake, Perth.


We're proud to be an Australian-owned and operated business, and that gives us an unrivalled understanding of the dangers of the fierce and unforgiving sun in this part of the world-and how to combat them.

Better still, our friendly approach and attention to detail will ensure that once you've enjoyed the smooth CLICK SHADES experience for the first time, you're sure to return time and time again.

We look forward to welcoming you soon.