Refund & Returns Policy

At Click Shades, we want you to be completely happy with your purchase. If you are not satisfied, we offer a straightforward return process as outlined below.

1. Do you accept returns?

Yes, we accept returns for items within 30 days after you have received your product.

2. How can customers return products?

Returns are accepted by mail. Please contact us at sales@clickshades.com.au to initiate the process.

3. Accepted Product Condition

To be eligible for a return, items must be in the following condition:

• New and unused.
• Original tags attached.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

4. Return Fees and Shipping Costs

• Restocking Fee: There is no restocking fee.
• Defective or Wrong Products: If the return is due to our error (defective, damaged, or wrong item), there are no costs to the customer.
• Customer Remorse: If you purchased the wrong product, it does not fit, or you no longer want the item, the customer is responsible for the actual cost of return shipping.

5. Return Procedure

To initiate a return, follow these steps:

• Contact our team at sales@clickshades.com.au within 14 days of delivery.
• If your return is accepted, we will provide specific instructions on how and where to send your package.
• Important: Items sent back to us without first requesting a return will not be accepted.

6. Return Address

All authorized returns must be sent to Click Shades, 21 Discovery Drive, Bibra Lake, Western Australia 6163, Australia

7. Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

8. Non-Returnable Items

We cannot accept returns on the following:

• Sale items.
• Gift cards.

9. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

10. Refund Procedure

We will notify you once we have received and inspected your return to confirm if the refund is approved.

• Approval: If approved, you will be automatically refunded to your original payment method.
• Timeframe: Refunds are typically processed within 14 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.

11. Contact Information

For any questions regarding returns or refunds, please reach out to us:

• Business Name: Click Shades
• ABN: 24 127 742 441
• Address: 21 Discovery Drive, Bibra Lake, Western Australia 6163, Australia
• Phone: 1300 399 348
• Email: sales@clickshades.com.au